Who do you use for delivery?
We use the quickest delivery services available at the time of your order. Shipping providers do change, but we tend to use Royal Mail primarily.
Please note, on occasion a courier may only update a tracking number a few days before delivery (normally after 7-10 working days from shipping).
Our FAST DELIVERY Section are items that are currently in stock and available for immediate dispatch and tend to be delivered within 3-7 working day delivery (UK)
International orders will be dispatched the Next Working day and take 9-15 working days to be delivered.
NOTE: Some orders may be slightly delayed due to bank holidays, strikes etc.
Will I be able to track my order?
Tracking information will be provided to you via email and/or text message (only if you provide your mobile number at checkout) around 8-14 working days after the order is placed. This is because the order is sourced upon purchase from our suppliers. We then inspect and ensure the product is in perfect condition before forwarding it to our customer. You will receive a tracking number around 2 days before the item will be delivered to your address.
Some shipping providers tracking information are not as good as others, but we always go for speed of delivery when picking which provider to use.
How long will delivery take once I've ordered?
Delivery times vary depending on the country being delivered to but expect 10-20 working days. Every item we sell is inspected individually to make sure that they are perfect before they are sent out to you.
NOTE: If you have ordered multiple items they may arrive in separate parcels consequently you will be provided with multiple tracking numbers.
How do I track my order?
You can track your order here at https://www.royalmail.com/track-your-item
If you order multiple products we may have to split the items into multiple parcels, consequently you will be given separate tracking numbers.
I've still not received my parcel what shall I do?
If you've not received your parcel after the estimated time frame, you can drop us an email at info@MrDripZone.com or DM us @MRDRIPZONE.UK
and we will chase it up – majority of parcels do arrive in the estimates provided.
Rest assured that all orders are insured and we guarantee delivery of all orders. If an item is lost in transit we will issue a full refund. We only consider an item as “lost” if it has passed 10 working days over the ETA.
We thank you for your patience!